This course will cover the following topics:

• Office functions and systems. 
• Organize all office resources, including stationery and corporate collateral. 
• Duties and responsibilities of administration and office managers.
• Understand an organization chart, organization structure and how it benefits the organization’s goals.
• Establish goals and objectives in collaboration with management.
• Develop administration policies and procedures. 
• Understand the features of a workspace and its impact on productivity. 
• Manage office equipment, including computers, printers, copiers and other machinery. 
• Develop administration filing systems. 
• Write effective business letters, memorandums, reports, company newsletters and other documentation.  
• Support HR functions with staffing and employment, staff orientation and introduction to all staff. 
• Develop internal and external communication processes to make sure important information is not missed.
• Manage conferences and meetings as well as prepare agendas and meeting minutes. 
• Manage reception responsibilities and make sure the front desk is always efficient. 
• Manage and oversee company travel. 
• Coordinate and manage company events including conferences. 
• Develop an impeccable customer service approach. 
• Develop an understanding of financial systems and how expenses are recorded or company purchases are made. 
• Maintain confidentiality of company documentations. 
• Coordinate with various departments on resources such as computer systems, laptops, telephones and smartphones. 
• Address employees’ queries regarding office management issues